Reference

How 9jili Handles Your Personal Data

Your account with us involves real money and real payment details — bKash, Nagad, Rocket — so we take data handling seriously. This policy explains exactly what we collect, why we collect it, and how you can access, update, or remove it.

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What We Collect and Why

9jili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide: your name, contact information, and the payment method you use — whether that is bKash, Nagad, or Rocket. We also collect transactional data tied to deposits and withdrawals so we can verify your wallet and

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process your requests accurately. Device and session data, such as your browser type and IP address, help us detect unusual login activity and keep your account secure. We do not sell your personal data to third parties. Data is retained for as long as your account
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is active and for the period required under applicable law in your region. If you close your account, we will retain only what we are legally required to keep, and we will tell you what that is when you make the request. Your use of this
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platform and the processing of your data is subject to the laws of your jurisdiction — availability depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We use SSL encryption across all account pages and payment flows, so data moving between your phone and our servers is protected in transit. Cookies on our site are used for session management and to remember your login state — not for cross-site advertising. You can clear session cookies through your browser at any time without losing your account. For data retention, we keep active account records for the duration of your account and apply a defined retention window after closure, in line with applicable regulations.

SSL Encryption

Every page that handles your account or payment data runs over SSL. Your bKash or Nagad details are never transmitted in plain text.

Cookie Use

We use session cookies to keep you logged in across pages. No third-party advertising cookies are placed without your consent.

Retention Policy

Active account data is held while your account is open. After closure, we retain only what local law requires and delete the rest on schedule.

Data Access Rights

You can request a copy of your personal data at any time. Submit the request through live chat or email and we will respond with your records.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access your data, correct something, or ask us to delete your account information, our support team handles these requests directly. You can reach us through live chat, email, or your account dashboard. We aim to respond to data requests within a reasonable timeframe — complex requests may take longer, and we will keep you updated on progress.

Common Questions About Your Data

Here are the questions we hear most often about how your personal information is handled on this platform.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

Your wallet number is shared only with the payment processor needed to complete your transaction. It is not sold or passed to advertisers or unrelated third parties.

Contact us through live chat or email with your registered account details. We will verify your identity and send your data within the timeframe required under applicable law.

Yes. Submit a deletion request via live chat or email. We will remove your data except for records we are legally required to retain, and we will tell you exactly what those are.

We use session cookies to keep you logged in and remember your preferences. You can clear or block cookies in your browser settings; this will log you out but will not affect your account data.

This policy applies to all account holders. Access and the specific rights available to you depend on your local law and eligible regions. If you have questions about your jurisdiction, contact our support team.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How 9jili Handles Your Personal Data

How We Protect and Manage Your Data

SSL Encryption

Cookie Use

Retention Policy

Data Access Rights

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does 9jili collect when I open an account?

02 Is my bKash or Nagad number shared with anyone outside 9jili?

03 How do I request a copy of my personal data?

04 Can I ask 9jili to delete my account and personal information?

05 What cookies does 9jili use and can I turn them off?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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