Reference

What You Agree to When You Use 9jili

Using 9jili means you accept the terms set out here. Access to our platform depends on your local law and eligible regions — if online gaming is restricted where you are, these terms do not create any entitlement to use the service.

Jurisdiction-dependent accessAccount holder responsibilityBangladesh-applicable conditionsbKash, Nagad, Rocket wallet rules
9jili What You Agree to When You Use 9jili
LEGAL CONTACT

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on 9jili. For legal or account queries, select the Account & Terms category so the right team picks it up.
Email Support Send account or terms queries to our support address. Include your registered mobile number and a brief description so we can route it correctly.
Wallet Dispute Line For bKash, Nagad, or Rocket transaction issues, contact us with your payment reference. We liaise with the payment provider on your behalf.
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only what is needed to run your account — registration details, transaction records, and session data. We do not sell your information to third parties.

Cookie Use

Cookies keep your session active across pages and remember your preferred language. You can clear them via your browser; doing so will log you out of your current session.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support.

Data Requests

To request a copy of your account data or ask us to delete it, contact support with your registered mobile number. We respond to verified requests within a reasonable period.

Common Questions About Our Legal Terms

Access depends on whether online gaming is permitted under your local law and eligible region. It is your responsibility to confirm this before registering or depositing.

Providing false information at registration may result in account suspension and forfeiture of any pending withdrawals. We verify identity before processing withdrawal requests.

Contact support with the transaction reference number from your bKash or Nagad app. We will check the payment record and follow up with the provider on your behalf.

We post updates on this page with an effective date. Continuing to use your account after that date means you accept the revised terms. Close your account before the date if you do not agree.

Send a deletion request to our support team from your registered contact. We will verify your identity and process the request in line with applicable data rules.

You are. Each time you log in, you confirm that accessing the platform is lawful where you are. We may act on information suggesting otherwise, including restricting account access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.